Shipping policy

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer FREE standard shipping on all orders within the United States.

Please note that delivery times are estimates and are not guaranteed. Delays may occur due to high demand, customs processing (for international orders), or carrier issues beyond our control.

Once your order has shipped, you will receive an email with a tracking number. Please allow 2-5 days for tracking information to update after shipment. You can track your order at any time by visiting our Track Your Order page or by clicking the link in your shipping confirmation email.

We currently ship to most countries worldwide. Please note that international orders may be subject to import duties, taxes, or customs fees imposed by the destination country. These charges are the responsibility of the recipient and are not included in our product prices or shipping costs.

If you have not received your order within 20 business days (US) or 30 business days (International), please contact our support team at support@chillvibeco.com and we will investigate immediately. If your package is confirmed lost in transit, we will send a replacement or issue a full refund at no additional cost to you.

It is the responsibility of the buyer to ensure the shipping address is correct at the time of purchase. If a package is returned due to an incorrect address provided by the customer, the buyer will be responsible for any additional shipping costs to reship the order.

If you have any questions about shipping, please don't hesitate to reach out:

You can copy and paste this directly into your Shopify store under Settings > Policies > Shipping Policy, or create a standalone page for it. Want me to also write your Refund Policy and Terms of Service?